AptPay Canada Code of Conduct Complaint Handling Form

If you are a merchant doing business in Canada and have a complaint pertaining to the Code of Conduct for the Credit and Debit Card Industry you may file a complaint through a variety of channels:


Business Info

Name
Merchant Account Number
Merchant Business Name
Merchant Address
Phone Number
Email

The policy element of the Code of Conduct that the complaint pertains to: Please select all that apply


AptPay Canada Code of Conduct Complaint Handling Procedure

Please visit the Financial Consumer Agency of Canada’s website for more information on merchant rights under the Code of Conduct for the Credit and Debit Card Industry.

Following receipt of your complaint we will:

If we cannot provide a response to you within 90 days you will be informed of the delay, reason for the delay, and the expected response time.

To assist us in reviewing your complaint please have available the following, where applicable:

And

Nothing restricts you from directly filing a complaint with the Financial Consumer Agency of Canada (FCAC) to investigate non-compliance with the Code. FCAC can be reached via:

Phone: 1.866.461.3222
Email: info@fcac-acfc.gc.ca
Mail: Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West Ottawa, ON
K1R 1B9

FCAC is not a dispute-resolution agency for consumers in their individual dealings with payment card network operators or acquirers.
Please note that the information being submitted may be shared with the PCNOs, FCAC, or financial institutions in order to assist us in answering your concerns.